Hello!

Thanks for stopping by <3

I am currently sitting at the Toronto Airport waiting for our flight to the Cayman Islands and I was inspired to write a post about a recent customer experience I had.

A few weeks ago we travelled to Las Vegas. On our return flight home our flight ended up departing 3 hours late. By the time we got home, we had been up for nearly 24 hours and had to work that same day.

We made a complaint to WestJet, who we flew with, and were given a generic, “there isn’t much we can do” response. A week later and multiple complaints later, I finally received an email from WestJet and we were given a $100 travel voucher. Which, is good. I’m glad they did try to rectify the problem, however it would have been better if they had asked us what would have liked the resolution to be. In all honesty, an apology and acknowledgement from them would have been good enough on day one. But, the longer it took for them to acknowledge our complaint, the more frustrating the situation became.

I use to work in customer service, and I feel like being a yoga teacher can also flitter into the customer service realm. As teachers, we are creating an experience for our students. Obviously, we can’t make everyone happy all the time, but here are some tips for providing a great yoga experience:

1. ACKNOWLEDGE YOUR STUDENTS //

I don’t know if you’ve ever been to a class where the teacher was nowhere to be seen until a few moments before the class was going to start, taught their class, and took off again without speaking or acknowledging anyone. I don’t expect to have a conversation with my yoga teacher, but I want to know that I exist in that room with them.

To be a great teacher, you must teach. You must know the students that are in the room with you. You need to acknowledge the students who stand in front of you.

2. BE IN THE ROOM WITH YOUR STUDENTS //

We all go into class with a plan, but if all the students are struggling in front of you, ease up. If all the students are looking bored, check to see if they just have “yoga-face” and then power-up the class!

I like to check in with my class 2 or 3 times a class, this gives me an opportunity see how they are really doing and for them to speak up if anything is going quite right.

3. BE AN ACTIVE LISTENER //

Whether you receive positive or negative feedback, make sure to be an active listener. Acknowledge what was said to you, and thank them for their feedback. If necessary, bring negative feedback to the attention of a manager to help rectify the situation.

From my experience, most people are happy to be heard from and don’t necessarily want anything more that an acknowledgement of their complaint.

How do you create a great class experience? Please share in the comments!


Light & Love
<3 ash


 

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